ITSM Course Demo
Quality Assurance Institute (QAI)
The Quality Assurance Institute was founded in 1980 in the United States of America. QAI's founding objective was and remains to provide leadership in improving quality, productivity, and effective solutions for process management in the information services profession. It is a worldwide membership organization serving over 1000 corporate members, organized to share state-of-the-art methods, tools, and techniques. Combined experience of QAI experts and of our member companies provides an impressive body of knowledge, a reservoir for our members to share. QAI has transformed this knowledge and experience into a "how-to" approach that is being taught worldwide.
Quality Assurance Institute Middle East and Africa (QAI MEA)
The QAI MEA was established in January 2001 to serve primarily the Middle East and African countries. It is an independent organization with a full partnership and access to all resources and services of the QAI global organization. Although the mission, objectives and approach are shared with the global organization, the QAI MEA has tailored and adapted its services to the local environment and culture to better serve our customers.
We take pride in being one of the first professional organizations to recognize the need for quality assurance and to have the vision to be exclusively devoted to the information technology profession. QAI provides leadership and state-of-the-art solutions in the form of consulting, education and training services, and assessments.
Our Approach
QAI takes a business-oriented approach to Managing Quality. It recognizes the close working relationship that must exist between information technology services and their internal and external customers. The approach shows methods for improving the processes within information technology organizations, leading to improved products and services.
Our approach takes into account the need of many organizations to re-establish credibility with their customers due to the past performance. It guides these organizations in building an environment where high quality products are completed on time and within budget. Our assessment and certification programs can also attest and provide evidence that their organization is operating effectively and efficiently.
QAI MEA focuses on three major service channels, corresponding to the key quality components of any IT installation :
- Quality assurance
- Project management
- IT Service Management
- IT Security
Within each service channel, QAI MEA provides three distinct levels of service
- Appraisals, Assessment and reviews against the major standards and models,
- Training through formal courses, blended learning, e-Learning, workshops and seminars,
- On-site consulting to assist clients in reaching their goals and objectives expediently and economically.
QAI MEA engages only highly qualified and skilled staff in order to ensure the highest quality service expected by our customers. We have on our staff appraisers, assessors, project managers, and trainers with proven records of accomplishment with our extensive client base.
We are proud to participate and lead in the community functions of the region. We are active participants in Dubai Quality Group and Dubai Quality Award activities.
